A brand new approach to ITSM. Change your business experience.
Change the experience within your business ecosystem. Our ITSM rounded experience will help you facing the IT transformation challenge and align services levels with business needs. In this new digital world, powerful service management is cost effective and enables breakthroughs in productivity. It helps businesses to compete and thrive.
We can offer a large range of capabilities needed for your project deployments and ITSM tools SLA,SLM…), ITIL and ISO/CEI 20000 compliant. We bring a taylor made offer, facing your needs and with the best ITSM solutions (BusinessLine, BMC remedy, Service Now, HP…)
Our consultant help your project as:
- Service Delivery Manager
- Solution Service Manager/ service level manager
- Change Manager
- Incident Manager
- Problem Manager
- Expert Solutions ITSM
Our missions !
According to ITSM best practices, we perform audits and evaluation of the current situation and propose to work alongside ISD on the formalization of their objectives, develop and deliver cost effective, wining strategies. We aim at building lasting capabilities in your team and mobilize your organization for a change. Our teams, thanks to their experience will help manage the change linked to an organization's performance improvement project, from design, to delivery and risk management.
In Agility , it is important to understand configuration management. How to create and maintain a CMDB tool, which connects the different elements of IS? How to use it to inject more value to your organization?